Leo of MedPDA.net has some thoughts on
E-mail as a way of communicating with patient.
What about you? I use my PDA and Sony-Ericsson mobile phones (I carry two with me) to keep in touch with patients. One of the phones is used solely for data communications - SMS and GPRS access. My Tungsten T3 connects with the phone wirelessly via Bluetooth - something I find very handy indeed. I can then send and receive SMS messages to/from patients. SMS messages although short are convenient and unobstrusive - they do not disturb you or demand an instant reply. In fact if my patients want to contact me directly I give out only my data phone number and tell them they can SMS me. If they wish to talk to me then I can SMS back a fixed line number for them to call when I am free. Voice calls to my data phone are greeted by a voice message saying only SMS messages are accepted as I am not free to take a call. Another great thing about SMS is the charges are very reasonable and are a great way for patients out of town (and even out of the country) to keep in touch.
Recently I have been trying out
Skype which is an excellent VOIP solution for Windows (and now Mac). They have a beta version for PPCs and I sincerely hope they they'll come out with a PalmOS version in future - now that there are quite a few Wifi options in the Palm PDA world like the SD Wifi cards for the Zire 71,72 and T3; Tungsten C; Sony TH55 and UX-50 and others (e.g. using the Guyver or Enfora case). I'd rather keep my mobile number private and calling other mobile phones gives the number away (unless you have CLIR service). Using SkypeOut VOIP would help you keep your phone number private and even save costs. I have called numbers in the US, Canada and Australia and the SkypeOut sound quality is pretty good (there were early glitches but they are improving) now. Highly recommended.
If you are a Skype user and want to see a PalmOS version,
vote here for one!